Who we are

Welcome to Trysupps Zimbabwe.

Our website address is: https://trysuppszim.com

Trysupps Zimbabwe is an online retailer of sports nutrition, wellness supplements, gym accessories, and related fitness products. We are committed to protecting your privacy and handling your personal information responsibly.

Comments

When visitors leave comments on our website, we collect the information shown in the comment form, along with the visitor’s IP address and browser user agent to help detect spam and maintain the security of our website.

An anonymized string (hash) created from your email address may be sent to the Gravatar service to determine whether you use it. The Gravatar Privacy Policy is available at https://automattic.com/privacy/. Once your comment is approved, your profile picture may be publicly visible alongside your comment.

Media

If you upload images to our website (for example, through reviews or customer submissions), please avoid uploading images that contain embedded location data (EXIF GPS). Visitors to the website may be able to download and extract location information from uploaded images.

Cookies

Our website uses cookies to improve your browsing experience and provide essential website functionality.

Cookies may be used to:

Remember items in your shopping cart.
Save your login information.
Remember your website preferences.
Improve website performance.
Analyse website traffic through services such as Google Analytics.
Measure advertising performance through Meta (Facebook) Pixel and Google Ads.

If you leave a comment on our website, you may choose to save your name, email address and website in cookies for your convenience. These cookies may remain for up to one year.

If you visit our login page, a temporary cookie will determine whether your browser accepts cookies. This cookie contains no personal information and is removed when you close your browser.

When you log in, we create cookies to remember your login details and display preferences. Login cookies typically last for two days, while display preference cookies may remain for one year. Selecting “Remember Me” will keep you logged in for up to two weeks.

If you log out, login cookies will be removed.

If you edit or publish content on the website, an additional cookie may be stored in your browser indicating the ID of the content you edited. This cookie expires after one day.

You may disable cookies through your browser settings; however, some parts of our website may not function correctly.

Embedded content from other websites

Pages on this website may include embedded content such as videos, images, maps, social media posts or articles.

Embedded content from third-party websites behaves exactly as if you visited those websites directly.

These websites may collect information about you, use cookies, include additional tracking technologies and monitor your interaction with their content, particularly if you have an account and are logged into those services.

Orders and Account Information

When you place an order or create an account with Trysupps Zimbabwe, we may collect:

Full name
Email address
Phone number
Delivery address
Billing address
Order history
Account information
Any information you voluntarily provide during checkout or customer support conversations

This information is used to:

Process and fulfil your orders.
Deliver products.
Provide customer support.
Verify transactions.
Prevent fraud.
Improve our services.

Email Marketing

If you subscribe to our newsletter, VIP Club or promotional emails, we may send you:

Product updates
Special offers
Promotions
Fitness and wellness content
Educational articles
New product announcements

You may unsubscribe at any time by clicking the “Unsubscribe” link included in every marketing email.

Who we share your data with

We only share your information where necessary to operate our business.

Your information may be shared with trusted service providers including:

Payment processors
Courier and delivery companies
Google Analytics
Google Ads
Meta (Facebook & Instagram)
Mailchimp
WooCommerce service providers
Website hosting providers
Spam detection services

We do not sell or rent your personal information to third parties.

If you request a password reset, your IP address may be included in the password reset email for security purposes.

How long we retain your data

If you leave a comment, the comment and its associated information may be retained indefinitely to help us recognise and approve future comments automatically.

If you create an account on our website, we retain your account information for as long as your account remains active or as required for legal, tax and accounting purposes.

Order information may be retained for record-keeping, taxation, warranty and fraud prevention purposes.

What rights you have over your data

If you have an account on our website or have submitted personal information to us, you may request:

Access to the personal information we hold about you.
Correction of inaccurate information.
Deletion of your personal information where legally permitted.
An exported copy of your personal data.

Please note that certain information may be retained where required for legal, accounting, fraud prevention or security purposes.

Where your data is sent

Visitor comments may be checked through automated spam detection services.

Website usage information may also be processed through trusted analytics and marketing platforms to improve our website and customer experience.

Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, disclosure or loss.

Our website uses SSL (Secure Socket Layer) encryption to help protect information transmitted between your browser and our website.

Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us:

Trysupps Zimbabwe

🌐 Website: https://trysuppszim.com

📧 Email: sales@trysuppszim.com

📱 WhatsApp:
+263 774 151 310
+263 713 498 748