Welcome to Trysupps Zimbabwe (“Trysupps”, “we”, “our”, or “us”). These Terms & Conditions govern your use of https://trysuppszim.com and any purchases made through our website.

By accessing or using our website, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, please do not use our website.

1. About Us

Trysupps Zimbabwe is an online retailer of genuine sports nutrition, wellness supplements, vitamins, gym accessories and related fitness products.

Website:
https://trysuppszim.com

Email:
sales@trysuppszim.com

WhatsApp:
+263 774 151 310
+263 713 498 748

2. Eligibility

By placing an order through our website, you confirm that:

You are at least 18 years old, or you have permission from a parent or legal guardian.
The information you provide is accurate and complete.
You are legally able to enter into a binding agreement.

3. Products

We strive to ensure that all product descriptions, images, ingredients, serving sizes and prices are accurate.

However:

Manufacturers may change packaging, labelling or ingredients without prior notice.
Product images are for illustration purposes and may differ slightly from the actual product received.
Colours and packaging may vary between batches.
Availability is subject to stock on hand.

We reserve the right to correct errors or update product information at any time.

4. Pricing

All prices displayed on our website are subject to change without prior notice.

Prices are valid only while displayed on the website.

In the event of an obvious pricing error, we reserve the right to cancel the order and issue a full refund.

5. Orders

Submitting an order does not automatically create a binding contract.

Orders are accepted only after:

Payment has been confirmed (unless another arrangement has been agreed), and
We have confirmed product availability.

We reserve the right to refuse or cancel any order if:

A product is unavailable.
Fraud or suspicious activity is suspected.
Incorrect pricing or technical errors occurred.
We are unable to verify customer information.

If payment has already been made for a cancelled order, a full refund will be issued.

6. Payments

Payment must be completed before dispatch unless otherwise agreed.

We may accept various payment methods, including bank transfer, mobile money or other approved payment options available at checkout.

Trysupps Zimbabwe does not store your payment card details. Payments are processed through secure third-party providers where applicable.

7. Shipping & Delivery

We deliver throughout Zimbabwe.

Delivery times are estimates and may vary depending on:

Your location.
Courier schedules.
Public holidays.
Weather conditions.
Other unforeseen circumstances.

While we aim to deliver within the estimated timeframe, delays may occasionally occur. Trysupps Zimbabwe is not liable for delays outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and contact information.

Risk in the goods passes to the customer upon successful delivery.

8. Returns & Refunds

Due to the nature of health and nutritional supplements, we cannot accept returns of products that have been opened, used or tampered with unless required by applicable law.

Returns may be accepted where:

The incorrect product was supplied.
The product arrived damaged.
The product is defective.
The product remains unopened, unused and in its original condition, and a return request is made within 7 days of delivery, subject to approval.

To request a return, please contact us before sending any product back.

Where a return is approved, the item must be returned in its original packaging.

Refunds will be processed after the returned item has been inspected and approved.

Shipping or courier fees are generally non-refundable unless the return is due to our error.

Returns may be refused if the product shows signs of use, damage caused after delivery, or has been opened where hygiene or safety prevents resale.

9. Supplement Disclaimer

The products sold by Trysupps Zimbabwe are dietary and nutritional supplements intended to support a healthy lifestyle.

Our products are not intended to diagnose, treat, cure or prevent any disease.

The information on this website is provided for general educational purposes only and should not be considered medical advice.

Always consult a qualified healthcare professional before using any supplement if you:

Are pregnant or breastfeeding.
Have a medical condition.
Take prescription medication.
Are under medical supervision.

Individual results vary depending on diet, exercise, lifestyle, genetics and consistency of use.

10. Customer Responsibilities

Customers are responsible for:

Reading all product labels and usage instructions.
Following recommended serving sizes.
Checking ingredients for allergies or sensitivities.
Consulting a healthcare professional where appropriate.
Providing accurate delivery and contact information.

11. Intellectual Property

All content on this website, including but not limited to:

Logos
Graphics
Product descriptions
Images
Videos
Website design
Text
Branding

is the property of Trysupps Zimbabwe or its licensors and may not be copied, reproduced, modified or distributed without prior written permission.

12. Website Availability

We aim to keep our website available at all times.

However, we do not guarantee uninterrupted access.

We may temporarily suspend the website for maintenance, upgrades or technical reasons without prior notice.

13. Limitation of Liability

To the fullest extent permitted by law, Trysupps Zimbabwe shall not be liable for:

Incorrect use of products.
Failure to follow product instructions.
Allergic reactions or individual sensitivities.
Loss of profits.
Loss of data.
Business interruption.
Indirect, incidental or consequential damages.
Delivery delays caused by third parties.

Our maximum liability shall not exceed the purchase price of the product concerned.

Nothing in these Terms excludes liability where such exclusion is prohibited by law.

14. Privacy

Your personal information is handled in accordance with our Privacy Policy, which forms part of these Terms & Conditions.

15. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time.

Changes become effective once published on this website.

Continued use of the website after changes have been published constitutes acceptance of the updated Terms.

16. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Zimbabwe.

Any disputes arising from these Terms shall be subject to the jurisdiction of the courts of Zimbabwe.

17. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Trysupps Zimbabwe

🌐 Website: https://trysuppszim.com

📧 Email: sales@trysuppszim.com

📱 WhatsApp:
+263 774 151 310
+263 713 498 748