At Trysupps Zimbabwe, we are committed to providing our customers with genuine, high-quality sports nutrition and wellness products.

Due to the nature of health supplements and nutrition products, all sales are considered final once an order has been delivered. We do not accept returns, exchanges, or refunds for products that have been correctly supplied and delivered in good condition.

Non-Returnable Items

For health, safety, and quality assurance reasons, we cannot accept returns or exchanges for:

• Supplements, vitamins, and nutrition products
• Opened, used, or partially consumed products
• Products with broken seals or damaged packaging after delivery
• Products purchased incorrectly due to customer selection
• Change-of-mind purchases

Incorrect or Damaged Orders

We take every order seriously and will assist if an issue occurs.

If you receive an incorrect product or your order arrives damaged, please contact us within 24 hours of delivery.

To help us resolve the issue quickly, please provide:

• Your order number
• Clear photos of the product and packaging
• A description of the problem

Where the error is confirmed to be caused by Trysupps Zimbabwe or our delivery partner, we will investigate and provide an appropriate solution, which may include replacement of the affected item or another suitable resolution.

Order Cancellations

Orders can only be cancelled before they have been processed, packed, or dispatched.

Once an order has been dispatched, it cannot be cancelled or modified.

Product Selection Assistance

We encourage customers to contact us before placing an order if they need assistance selecting the right product. Our team is happy to provide guidance and help you make an informed purchase.

Contact Us

For any questions regarding your order or our returns policy, please contact our customer support team:

Email: sales@trysuppszim.com
WhatsApp: +263 713 498 748
Website: trysuppszim.com